FAQ

Who is an Insured?

The person covered by the policy or who effected the policy and is entitled to claim on the policy.

How do I make payment?

Payment can be made through transfers or cheque payable to Standard Alliance Insurance Plc.

How do I make a claim?

You can make a claim by notifying us through phone, by e-mail and filling of claim notification form.

How do I find a branch of SA Insurance?

You can find a branch of SA Insurance on this website via our Branch Locator. You can also contact

What is a discharge voucher?

A discharge voucher is document that discharges the Insurer from any future liability in respect of a claim. The claimant is required to complete it to confirm his acceptance of the claim offer.

When are your offices open?

Monday – Friday 8am – 6pm

We are closed on public holidays

How do I change the contact details on my Insurance Policy?

It is important to notify us of any change to your existing contact information with us. To make any changes to your contact details please call 0709-705-5555 or e-mail: wecare@sainsuranceng.com

How can I request for my Insurance Certificate?

Our customer service desk is on hand to provide you with your insurance certificate on your Policy after all documentation processing are concluded. Such requests can be sent by e-mail: wecare@sainsuranceng.com

How do I qualify for free tracking?

You qualify for free tracking only if the value of your vehicle is N4,000,000.00 and above.

How do I get a quote?

You can get a quote from any of our Unit Heads or Group Head in the underwriting Unit or by using our online Quote Calculator.

Why should I invest in SA Insurance?

You should invest in SA Insurance for the following reasons:

  • One of the most capitalized Insurance companies.
  • Technology driven company.
  • Good profit on for Shareholders.

What is an Excess?

Excess is the amount which an Insured bears on every claim, Its purpose is to prevent trivial claims . Excess may be fixed sum or a percentage of claim or sum Insured.

How do I cancel my policy?

Before cancelling your policy, we encourage you to speak with an agent to review your situation and determine if there are any other options we can offer you.

If the policy must be cancelled, the agent will be able to process your request. Alternatively, you may also request the cancellation of your policy by sending us a request in writing by mail or email.